See it. Say it. QA it!

Understanding the Importance of Quality Assurance.

The recent inadvertent leak of police personal data by the Police Service of Northern Ireland (PSNI) serves as a sobering reminder of the need for robust quality assurance (QA) measures when responding to Freedom of Information (FOI) requests. As we reflect on this incident, it underscores the gravity of ensuring information security. Not only for the protection of individuals involved but also for maintaining public trust.

The incident has brought two crucial aspects of public administration to the forefront: the significance of using eDiscovery tools in responding to Freedom of Information (FOI) requests and the need for a robust response strategy in the face of data breaches.

The Role of eDiscovery in FOI Responses

Electronic Discovery (eDiscovery) tools are critical in the modern digital era for several reasons, these including:

Efficency & Accuracy
eDiscovery platforms streamline the process of locating, collecting, and preserving electronic information. They enable organisations to quickly identify relevant information while excluding non-pertinent data. Further ensuring a more accurate FOI response.
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Comprehensive Redaction
eDiscovery tools can automatically redact sensitive information. This minimising the risk of unintentionally disclosing private data.
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What to do in the event of a breach?


Even with the best tools and procedures in place, breaches can occur. When they do, organisations should:

  1. Act Swiftly: Time is of the essence. Quickly identifying the nature and extent of the breach can limit potential damage.
  2. Notify Affected Parties: Those whose data has been exposed should be informed as soon as possible so they can take protective actions.
  3. Engage Legal and PR Teams: While the legal team navigates potential repercussions and compliance requirements, the PR team can manage the organisation’s image and communication, softening public concerns.
  4. Strengthen and Review Security Protocols: Post-breach, it’s vital to evaluate the incident and strengthen security measures to prevent recurrence.
  5. Invest in Training: All stakeholders should be trained and re-trained on data protection, eDiscovery usage, and breach response protocols.

In light of the PSNI incident, it’s evident that while FOI acts aim to promote transparency. The security and privacy of information cannot be compromised. Using eDiscovery tools can significantly reduce the risk of unintentional data exposure, heightening quality assurance (QA). But, should a breach occur, having a robust response plan is paramount. In a world that leans heavily on data, striking a balance between transparency and security remains a top priority for every institution.

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